Multi-Channel Support
Communication so seamless, your clients will believe they're directly interacting with you
The only provider who can truly say they are a seamless extension of you and your team. Not only do we give you a dedicated team to work exactly as if based in your business, but our proprietary technology allows us to look after contacts as confidently and knowledgeably as you.
Here’s why our Multi-Channel Support is different
Personalised Approach Across Varied Communication Platforms.
Seamless Integration Ensures Uninterrupted Customer Engagement.
Expert Agents Deliver Consistent, Authentic Interactions.
Get your Multi-Channel Support quote and have 7 days free
Submit your details to receive pricing and book your free trial. Experiencing our full service free for a week will allow you to understand the true value of your calls and make an informed decision about using our service beyond your trial.
Gold Standard people recruited for attitude
- Cherry-picked to work for us
- Trained to a world-class standard
- Matched to compliment you
Our rigorous recruitment and training process ensures our people all know how to deliver outstanding service.
Multi-Channel Support:
At CSG, we believe that customer service should be a holistic experience. That’s why our Multi-Channel Support system is designed to connect with customers through their preferred communication platforms, including voice, email, social media, and chat. Our South African agents are proficient in offering seamless assistance, ensuring that every query is handled with utmost efficiency, no matter where it originates from.
Anyone can utilise multiple channels. How we orchestrate them is truly exceptional.
Tailored Setup and Integration
We begin by thoroughly understanding your business needs, followed by setting up a customised multi-channel support system that integrates seamlessly with your existing platforms. This ensures a smooth transition and enables us to handle your customer interactions proficiently across various channels.
Expert Training and Onboarding
Our team undergoes intensive training to understand your brand values and service protocols. This enables them to provide a consistent and personalised experience to your customers, regardless of the communication channel they choose.
Real-Time Monitoring and Management
Utilising advanced technology, we monitor customer interactions in real-time, ensuring that all queries and concerns are addressed promptly. This step is vital in maintaining a high level of customer satisfaction and fostering loyal customer relationships.
Continuous Improvement and Adaptation
We believe in evolving with the dynamic business environment. Therefore, we continuously monitor performance metrics and feedback to adapt and improve our strategies. This commitment to growth ensures your customers always receive the best service.
Transparent Reporting and Feedback
At the end of each cycle, we provide comprehensive reports detailing the performance and insights gathered from various channels. We value your input and actively incorporate your feedback for ongoing improvement, fostering a collaborative and transparent working relationship.
Try us for free before you sign up
A home built specifically for
outsourcing 24/7
Launched to the world in 2016 by our visionary CEO, CSG is not confined to a traditional office space. We leverage cutting-edge technology to create a virtual, globally connected workspace that is as sustainable as it is innovative. Our focus lies in crafting perfect environments for our specialists to excel in their roles, ensuring a seamless and professional experience for your clients, irrespective of the channel they choose to connect with us. It's a pioneering and vibrant hub where our dedicated team collaborates to deliver unparalleled services
- Sound absorbent materials throughout
- The best Jabra headsets & tech equipment
- Collaborative honeycomb desk layouts
- Natural light levels across every floor
An award-winning culture as voted for by our team
Born out of frustration with traditional telephone answering services and their impersonal approach, our vision has always been to give businesses people who are happy and engaged in their work because they are being paid well, treated fairly and always feel empowered to do the right thing. Our approach seems to be working:
15m calls handled annually on behalf of thousands of clients
