Managed IT
IT so good your colleagues will think they're talking to you!
The only provider who can truly say they are a seamless extension of you and your team. Not only do we give you a dedicated IT Expert to work exactly as if based in your business, but our proprietary technology allows us to look after calls as confidently and knowledgeably as you.
Here’s why our Managed IT service is different
Cutting-edge Solutions Aligned with Sustainable Business Practices
Proactive Support Ensuring Uninterrupted Business Operations Globally
Personalized Strategies Leveraging Advanced Technological Innovations Efficiently
Get your Managed IT quote and have 7 days free
Submit your details to receive pricing and book your free trial. Experiencing our full service free for a week will allow you to understand the true value of our IT Solution and make an informed decision about using our service beyond your trial.
Gold Standard people recruited for attitude
- Cherry-picked to work for us
- Trained to a world-class standard
- Matched to compliment you
Our rigorous recruitment and training process ensures our people all know how to deliver outstanding service.
Managed IT
At CSG, we provide top-notch Technical Support services, tailored to help your business maintain a robust, uninterrupted operational flow. Our agents are trained to troubleshoot, guide, and assist your customers with various technical issues, offering step-by-step solutions with clarity and expertise, ensuring customer satisfaction and brand reliability.
Anyone can set up a server. How we manage your IT is entirely distinctive
Tailored Onboarding Process
At CSG, we begin with a comprehensive onboarding process that is specifically tailored to understand and align with your business's unique IT needs and objectives. We focus on establishing a solid foundation that facilitates smooth transitions and seamless integrations, setting the stage for a fruitful partnership.
Live Service Desk Support
Once on board, your business gains access to our live service desk support. Our team of IT specialists is at your disposal 24/7, ready to assist with any queries, troubleshooting, or technical guidance, ensuring that your operations continue without a hitch, and your teams have the support they need to excel in their roles.
Strategic Kit Acquisition
Recognizing the pivotal role that the right equipment plays in successful IT management, CSG aids in the strategic acquisition of necessary IT kits and hardware. We leverage our industry contacts and knowledge to source top-notch, cost-effective solutions, ensuring your teams are equipped with the best tools to drive success.
Proactive System Upgrades
In a field where technology evolves rapidly, we stay ahead of the curve, offering proactive system upgrades as part of our service. Our experts continually monitor the IT landscape, recommending and implementing upgrades that enhance performance, security, and functionality, fostering business growth and innovation.
Continuous Improvement & Feedback
At CSG, we believe in a dynamic partnership that grows and adapts with your business. We actively seek feedback and collaborate with your teams to make ongoing improvements, optimizing processes, and implementing strategies that align with your evolving objectives and the broader industry trends.
Try us for free before you sign up
A home built specifically for
outsourcing 24/7
Officially opened in 2015 by our CEO, our home is a purpose-built, architecturally award-winning building with many sustainable measures incorporated into its construction. As the perfect environment to answer calls, everything from the design of our desks to the materials we’ve used are geared around delivering a seamless experience for your callers with zero background noise. It’s an extraordinary place for our people to work in.
- Sound absorbent materials throughout
- The best Jabra headsets & tech equipment
- Collaborative honeycomb desk layouts
- Natural light levels across every floor
- Lots of human touches including a gym & pub
An award-winning culture as voted for by our team
Born out of frustration with traditional telephone answering services and their impersonal approach, our vision has always been to give businesses people who are happy and engaged in their work because they are being paid well, treated fairly and always feel empowered to do the right thing. Our approach seems to be working:
15m calls handled annually on behalf of thousands of clients
