#1 Managed Live Chat Service
Convert more web visitors
into customers
The only provider who can truly say they are a seamless extension of you and your team. Not only do we give you a dedicated PA to work exactly as if based in your business, but our proprietary technology allows us to look after chat as confidently and knowledgeably as you.
Live Chat increases conversions by 40%
Capture the 46% of chats taking place out of hours
Be available around the clock with CSG agents securing every opportunity, even when your opening hours say you're closed.
Engage with customers at
exactly the right time
We're pioneers in offering real-time, interactive support through our Live Chat services. In an era where customers seek instant responses, our live chat support stands as a beacon of immediacy and professionalism. We facilitate genuine and engaging conversations with a personal touch. Our agents are not just adept at problem-solving but are also trained to enhance customer engagement, adding a personal touch to every chat.
Get your Live Chat quote and have 7 days free
Submit your details to receive pricing and book your free trial. Experiencing our full service free for a week will allow you to understand the true value of your calls and make an informed decision about using our service beyond your trial.
We represent your business perfectly
The #1 reason why businesses struggle to deliver live chat themselves is a lack of in-house resource. We take that headache away by giving you professional, UK-based, CSG agents to look after chats whenever you need. Briefed by you, they are the friendliest ‘virtual’ shop assistants you never knew you needed.
Our knowledge base is jam-packed with your insight
Together, we compile a comprehensive list of FAQs. With the help of some clever software identifying and matching keywords with the appropriate response, we have everything we need to assist your website visitors and represent your business in the right way.
Sending leads to the right place is what we do best
Guessing is just not how we work! The first thing we’ll do if we’re ever unsure on how best to help a particular visitor, is capture their details. Taking the time to really understand the ins and outs of your business allows us to filter and field enquiries to your relevant team members or departments to pick up.
Put your stamp on it
With our fully customisable design studio, you’re in complete control of how Live Chat looks on your website. Change the colour, position, chat button style, optimise it for mobile, add pre-chat forms, upload backgrounds and much more.
Improve customer satisfaction levels
Want to see your CSAT score increase by as much as 25% after implementing live chat? With post-chat surveys, you can ask your customers for actionable feedback which is instantly visible in your portal.
