Email Management
Email Responses so
good your clients will think
they're talking to you
The only provider who can truly say they are a seamless extension of you and your team. Not only do we give you a dedicated PA to work exactly as if based in your business, but our proprietary technology allows us to look after emails as confidently and knowledgeably as you.
Here’s why our Email Management service is different
Brilliant, people you’d happily employ yourself
Bespoke email management software so we sound exactly like you
A perfected, one-of-a-kind email management environment
Get your Email Management quote and have 7 days free
Submit your details to receive pricing and book your free trial. Experiencing our full service free for a week will allow you to understand the true value of your calls and make an informed decision about using our service beyond your trial.
Gold Standard people recruited for attitude
- Cherry-picked to work for us
- Trained to a world-class standard
- Matched to compliment you
Our rigorous recruitment and training process ensures our people all know how to deliver outstanding service.
Email Management
In the dynamic digital landscape, CSG stands as a beacon of efficiency and expertise with our Email Management services. We understand that in the business realm, every email holds significant value. Hence, our dedicated team meticulously manages your email communications, sorting through the myriad of messages, crafting thoughtful replies, and ensuring a streamlined correspondence channel.
Anyone can send an email. How we manage your inbox is utterly unparalleled.
Understand Your Needs
In a brief consultation, we gather specific insights into your business's communication style and customer base. CSG is devoted to mirroring your brand's voice seamlessly.
Custom Training
Our South African agents undergo specialized training, getting equipped to manage your emails proficiently, maintaining your business's reputation and customer satisfaction levels.
Real-Time Monitoring
CSG's experts monitor your email inbox around the clock, ensuring prompt responses to customer inquiries, complaints, or feedback, thus maintaining a smooth flow of communication.
Consistent Feedback Loop
We believe in continuous improvement. Our teams regularly update you with analytics and insights, helping to evolve the service based on customer responses and preferences.
Seamless Integration & Adaptation
Adapting to the dynamic business landscape, CSG continually refines strategies and integrates new approaches to keep your email management service contemporary, ensuring the highest degree of customer satisfaction and brand consistency.
Try us for free before you sign up
A home built specifically for
outsourcing 24/7
Launched to the world in 2015 by our visionary CEO, CSG is not confined to a traditional office space. We leverage cutting-edge technology to create a virtual, globally connected workspace that is as sustainable as it is innovative. Our focus lies in crafting perfect environments for our specialists to excel in their roles, ensuring a seamless and professional experience for your clients, irrespective of the channel they choose to connect with us. It's a pioneering and vibrant hub where our dedicated team collaborates to deliver unparalleled services
- Sound absorbent materials throughout
- The best Jabra headsets & tech equipment
- Collaborative honeycomb desk layouts
- Natural light levels across every floor
An award-winning culture as voted for by our team
Born out of frustration with traditional telephone answering services and their impersonal approach, our vision has always been to give businesses people who are happy and engaged in their work because they are being paid well, treated fairly and always feel empowered to do the right thing. Our approach seems to be working:
15m calls handled annually on behalf of thousands of clients
