The Trusted
Outsourcing Solution
you've been looking for
As the Worlds premier provider of both verbal and non-verbal outsourcing solutions, with offices in the UAE and Gibraltar we cater to a diverse range of needs. From FTSE 100 organisations to budding start-ups, we collaborate with industry-leading providers. This enables us to integrate our solutions with cutting-edge technology, earning the distinctive CSG seal of approval. Rest assured, choosing our services guarantees a 20% increase in efficiency compared to direct employment - that's the unwavering promise of CSG.
Support for your customer across every channel
Multi-Channel Support
Superior agents navigating customer interactions across platforms. Seamless and unified service experience.
Managed Live Chat
Best in class customer service execs combined with CSG Global technology, handling your inbound chats. Sales, or support.
Outbound Calling
Experienced team spearheading your outbound campaigns. For potent sales or insightful surveys.
Managed IT
Skilled IT specialists paired with the cutting-edge CSG Global system, overseeing your IT operations smoothly.
A trusted partner to business of all sizes
In exactly the same way as we do for these clients and thousands of others with their own unique needs, we'll make sure you quickly come to see us as the safest and strongest home for all of your customer conversations.
Which outsourcing service is right for you?
You may not have a clear idea of how you'd like us to support you. That's absolutely fine - provide us with a few details and we'll be in touch right away to talk through the options.
Alternatively, call us on 03300 554292
The CSG Difference
Our team quickly becomes a seamless extension of yours
Hand-picked people
We make a point of recruiting for attitude and matching you with individuals who compliment your business, so you can be sure they'll truly reflect how you want to speak to customers.
Award-winning culture
Widespread employee loyalty means you're getting very experienced people working as trusted members of your team, permanently eliminating the need to recruit, hire and train in-house.
Personality & warmth
Be it over the phone or through technology, the smile our team bring to every interaction will enhance your service provision and make sure customers keep coming back to you.
Innovation for a better customer experience
With CSG, your business is getting the optimum amount of technology, blended together perfectly with the very best people. For start-ups and SMEs, this means having access to world-leading communication technology for a fraction of the cost. And for larger businesses, our years of experience translate into rich insight and service-enhancing switchboard features you simply won't find elsewhere. From instant caller recognition, volume-reducing intelligent speech technology, CRM integrations and more; all of our systems are built in-house and maintained by us so they function seamlessly in your environment for the ultimate customer experience.
Flexible
Products
Accessible for any size of business and seamlessly intergrated.
Clever
Software
Blocks cold callers and recognises VIP & repeat customers
CRM
Integrations
Ensure a seamless flow of real-time information between us
Business
Continuity
Means you remain operational in the face of the unexpected
About Us
Born in 2000, most people in the UK have spoken to A.R.M Global. Few realise it.
1200
Members of our team voted us a great Place to Work
20m
Calls & chats looked after on behalf of sole traders to global enterprises
No.1
The world's leading & most trusted outsourced communications partner
24/7
Every customer managed seamlessly around the clock in our UK head office
Collaborating with
Get your quote today and have 7 days free
You could be briefing your CSG Global PA today. Call 020 8798 3775.
